Delivery Information

Processing Time

The time we need to prepare an order for shipping varies. For details, see individual items. Please note that personalised, bespoke, and made-to-order products can take up to 14 days to make. Always check the relevant product page for accurate delivery information. By purchasing an item, you agree to the stated delivery date. In the event of any change you will be notified of a revised delivery date by email.

Packaging

The Bakwaas Company Products are carefully packaged securely so that they can reach you in perfect condition.

Delivery

Orders are sent either  between 24 or 48 by a third party company. Please note that we are only stating the estimated delivery time, and The Bakwaas Company cannot be held accountable for any third-party delays and localised disruptions.

Whilst we will do all we can to ensure your order arrives on time our shipping times are a guide only. Unfortunately, we do not guarantee or take responsibility for orders that arrive later than expected as we utilise third party carriers with whom we have no control over and, as with any kind of logistics, delays are common. 

Please note: We do not offer split shipping, all items will be sent together in the one parcel. If you require multiple products to be shipped as they become available then please contact us. 

International orders will be subject to import duty as per local guidelines which the customer will be responsible for.

Delivery and Promotions

If you take advantage of a promotional code, the reduction is applied only to the price of the product and not the delivery cost. Any free delivery offers refer to standard UK delivery only. If you want to check timing or costs of delivery, please contact us and we will be happy to help.

Please Note: Promotional codes are valid on full priced items and cannot be stacked. Bundles offers cannot be used in conjunction with a promotional code.

In the unlikely event that your item is faulty please notify us within 7 days of receiving the item by sending us an email to hello@bakwaascompany.com

For any questions regarding your order please contact us at hello@bakwaascompany.com

Emails and Social Media pages are only manned Mon-Fri 9am-5pm. We will endeavour to get back to you within 48hr excluding weekends.

Frame Size 

Please note all sizes refer to the external dimensions of the frame and not the size of the print. Therefore when discussing sizes we will only ever refer to the size of the frame and then the printed area will always be smaller to fit the mount. 

Damaged Items

All damages must be notified within 48 hours of receiving your order.

Refunds

If you are unhappy with your goods for whatever reason you have the right to return them within 14 days of receipt.  We reserve the right not to accept goods back after this period.

Please email us at hello@bakwaascompany.com before returning your items. All items must be returned unused, in perfect condition and in their original packaging.

With the returned item please include your name and address along with the reason for return and whether you require an exchange or a refund. In the case of an exchange please include re-postage money, at the same rate as was charged on the first order. All correspondence and returns should be sent to:

Flat 13, Sequoia House, 18 Quebec Way, Southwark London SE16 7ET, United Kingdom

Once your items have been received and checked we will process your refund within 14 days. All refunds are processed through the original method of payment used.

Postage will not be refunded (with the exception of faulty goods).

What Items Are Non-Refundable

The following items cannot be returned:

• Gift cards
• Sample items 
• Sale Items
• Personalised products